Shipping and Handling of Web Orders
Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.
Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska or Hawaii will have an additional shipping cost applied. Other methods of shipment will require additional cost.
Delivery Time: Allow 4-10 business days for delivery of in-stock items in the continental US. Allow additional time for shipments to Alaska or Hawaii, and for items not currently in stock.
Consolidated Shipments: Entire orders will be shipped together if possible, unless otherwise requested.
Returns and Exchanges of Web Orders
General: All returns must be postmarked no later than 30 days from the original customer shipment date.
Returns and exchanges must be in new condition and must include all instructions and original packing material and receipt. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Electrical Items are not returnable. Clearance items are not returnable. Exchange of electrical or clearance items is at the discretion of the dealership.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size, provided that our obtaining an alternate size is possible. Customer pays all shipping charges, and price differences if applicable.
Return Shipping Instructions: Return via prepaid Ups or US mail. Insure shipment for full value of purchase.
Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.
Send exchanges and returns to:
Tibby's Harley-Davidson Sales, Inc.
227 Berkshire Ave.
Springfield, MA 01109
