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| Please read what some of our customers have shared about their experience with our dealership.
We would love to hear from you. To provide feedback please complete our Customer Survey.
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"The bike that I originally thought I wanted ended up being to large for me to handle and after talking with Jason he allowed to try other bikes for one that would fit me better. We made the changes and the experience was flawless for both of us. To me the customer service experience was outstanding.
I would also like to thank Jan and Jennifer for helping me along the way with this experience. Keep up the great work!
I will definitely tell my friends about Tibby's! Thanks Again!"
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| By: Sue Monson,MA |
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"I have visited other Harley Dealerships prior to chosing my place of purchase. I own many other toys as well and have dealt with several dealerships. I know good service when I recieve it. My sales person, Jon L. was second to none. He was friendly, informative, professional, and put together a very fair deal. It was also a bonus that he was not a "pushy" sales person. Even after the deal was made, Jon is always easy to reach and willing to help out! The entire staff is exceptional. The guys in service were knowledgeable and very friendly also. I felt like I have known them for a long while. Thank you Tibby's and staff for a great experience! "
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| By: Dr. Rob wilbraham,MA |
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"The sales people were knowledgeable and welcoming. They met my needs and concerns effectively. I did shop around and found Tibby’s met my needs the most effective way. The 1st intro to Harley was through Tibby’s Women’s Garage Party. It was fun but informative, I was hooked. Tibby’s so far, has definitely made me a happy Harley owner."
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| By: Linda Agawam,MA |
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"I visited 2 other Harley-Davidson dealerships and spoke on the phone to 1 other dealer before I went to Tibby’s. I felt that the other dealers were not willing to give me their best price until I walked out. Tibby’s offered me a great deal and there was no monkey business. I purchased the bike within 20 minutes after I walked into Tibby’s. In today’s market, the customer wants to know that he is not being taken advantage of with more than 1 price. My hat is off to Tibby’s."
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| By: Jeff Longmeadow,MA |
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"I am absolutely amazed that the sales and service departments remember me by name and even after not having been in over the course of the winter, notice me, and come over to greet me by name. Another great item about Tibby’s H-D is that when I drop my FXDL off for service, the service manager and I examine the bike for any marks/scratches. When I pick up the bike after service, we do the same examination to assure my satisfaction with their care for my bike. Kudos to Tibby’s Harley-Davidson!!! If I were to purchase another bike, it will be a Harley-Davidson and the only dealership I will go to will be Tibby’s."
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| By: Jan Pittsfield,MA |
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"I live in Ct. But I'll drive the extra mile to check out Tibby's great motorclothes, accessories and parts. The girls are very helpful and go out of their way to get you what you want, spending time with you right down to the last detail! I'm very impressed with this Harley Dealership, everyone there is very friendly,and knowledgable. A pleasure to do business with! "
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| By: PAUL windsor locks,CT |
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"Dealership & staff are the best I've talked to."
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| By: Anonymous ,XX |
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"I purchased my 2004 Ultra Classic from Tibby's. Al Grassetti and the rest of the service department went the extra mile to help with my bike and I would highly recommend Tibby's for any work on bikes."
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| By: Richard springfield,MA |
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"This year was finally the year we could afford my husband's first Harley. We searched the dealer locater and visited around 6 dealers. Immediately we felt comfortable at Tibby's. They had the exact bike Andy wanted, color and all. We felt welcome from the start. No pressure, all our questions were answered and they gave us a great price right off the bat. We even checked it out after we left at a so called "match any dealer's price" store and guess what? They couldn't match the price or the friendliness and great atmosphere that Tibby's offers. Thanks for a great experience - you will definitely see us making the hour + drive for all our future needs. - Andy & Beth"
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| By: Andy & Beth Adams,MA |
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"From the minute I walked in and was greeted till the time I road my "08" 105th Streetglide out the driveway, everything was so easy! I walked out with a perfect addition to our family! Tibby's staff is the way customer service is supposed to be and experienced when you by your 1st or last 'SCOOT"! I recommend Tibby's to everyone who wants to start their experience from the first thought to the sale and then to the service. Thank you all for everything, Moose"
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| By: Chris South Hadley,MA |
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"Stuck in the middle of the city in a place I really didn't want to be and my 91FLHS dies. A call to Tibby's describing my dilema. Tibby's service response, we will be there in 15 minutes. 15 minutes later Tibby's service tech was rolling my bike onto the trailer to travel to the shop. I was impressed with the quick response. It didn't end there, the service team rolled my bike into the shop and immediately went to work on it. A couple of hours later bike was repaired and I was on my way back to Ct. These guys are really great!!!! Hopefully you are never in this emergency repair mode but for many of you that experienced emergency service you know what other HD dealers provide......Roll it on the trailer, drop it off, we will look at it when we can, and usually weeks later your bike is returned. NOT AT TIBBY'S THANKS TEAM!!! All my service and future purchases will be at Tibby's HD. "
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| By: Rob Ellington,CT |
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"Since we bought our bike in 1999 we have had great service. If I have had a question it has been answered quickly. If I need something for the bike or in the line of MotorClothes, they have gotten it for me, if no longer available I have been helped with finding something else.
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| By: Robin Springfield,MA |
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"After owning "other" motorcycles for well over 40 years..I was really "blown away" by the overwhelming friendliness, and truly sincere interest in my needs as a biker....and is simply why I chose Tibby's to purchase my new V-Rod...you certainly set an outstanding example of how other businesses should imulate your caring attitude toward thier customers. My hat is off to all of you at Tibby's...PLEASE DON'T EVER STOP WHAT YOU DO SO WELL!!"
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| By: Lou Enfield,CT |
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"I'm a recently newer customer to your store and It's fast becoming The Best Harley Store to shop at! Everyone I've talked to has been very helpful. My purchase of Electro-Glow Lights with installation has made me a firm believer in your prices,service, and general customer relations. And it will be nice to cash in those Biker Bucks coupons for something that I would have normally had to spend cash on! Keep up the good work!"
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| By: Paul Windsor Locks,CT |
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